Return & Refund Policy

Last Updated: August 23, 2026

At Rodeo Rebel Mercantile, many of our products are handmade, customized, vintage, antique, one-of-a-kind, or offered in limited quantities. Because of the unique nature of our inventory, please review all product descriptions, measurements, photographs, and customization details carefully before purchasing.

By placing an order with Rodeo Rebel Mercantile, you agree to the following Return & Refund Policy.

Custom, Personalized & Digital Orders

All custom, personalized, and digital sales are final.

This includes, but is not limited to:

• Custom mohair tack

• Custom mule tape halters and tack

• Personalized or commissioned products

• Custom-painted merchandise

• Graphic design services

• Digital artwork and digital files

• Other products made or altered specifically for the customer

Deposits paid toward custom orders or design services are non-refundable once accepted and work has begun, except where otherwise required by law.

For graphic design services, customers will be provided an opportunity to approve the final design before delivery of final high-resolution files. Additional revisions requested after final approval may require an additional design fee.

Vintage, Antique & One-of-a-Kind Items

Vintage, antique, hand-painted, pre-owned, and one-of-a-kind merchandise is generally final sale and sold as-is, except when an item arrives damaged or the item received materially differs from its listing.

Vintage and antique merchandise may show age-related wear, discoloration, scratches, patina, imperfections, or other signs of previous use. These characteristics are part of the nature of vintage merchandise and are not considered defects when disclosed or reasonably visible in the listing photographs.

Please carefully review all photographs, descriptions, dimensions, and condition information before purchasing.

Ready-to-Ship Merchandise

Unless a product listing states that an item is Final Sale, eligible unused ready-to-ship merchandise may be returned within 14 days of delivery.

To qualify for a return, merchandise must be:

• Unused and unworn

• In the same condition in which it was received

• Free of odors, stains, animal hair, damage, or signs of use

• Returned with original tags and packaging when applicable

Customers must contact us before returning merchandise. Unauthorized returns may not be accepted.

Unless the return is the result of an error by Rodeo Rebel Mercantile, original shipping charges are non-refundable and return shipping costs are the responsibility of the customer.

Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected.

Final Sale Items

The following are not eligible for return or refund unless required by law or unless the item arrives damaged or materially different from what was ordered:

• Custom or personalized products

• Digital products and graphic design services

• Vintage and antique merchandise

• Hand-painted or one-of-a-kind merchandise

• Clearance or items specifically marked Final Sale

• Gift cards

• Items that have been used, worn, washed, altered, damaged, or improperly stored after delivery

Damaged Items

We carefully package orders, especially vintage, antique, glass, and other fragile merchandise. However, damage can occasionally occur during shipping.

If an item arrives broken or physically damaged, please contact us within 48 hours of delivery at jacey@rodeorebelgraphics.com.

Please include:

• Your order number

• Clear photographs of the damaged item

• Photographs of the exterior shipping package

• Photographs of the interior packaging

• A brief description of the damage

Please do not discard the damaged merchandise, shipping box, or packing materials until we tell you it is safe to do so. The shipping carrier may require these materials when reviewing a claim.

After reviewing the damage, Rodeo Rebel Mercantile may provide an appropriate resolution, which may include a replacement when available, refund, store credit, or assistance with a carrier claim.

Because many of our products are one-of-a-kind, an identical replacement may not always be available.

Incorrect or Missing Items

If you receive the wrong item or something is missing from your shipment, please contact us as soon as possible with your order number and photographs of the package and merchandise received.

If the error was ours, we will work with you to correct it at no additional cost.

Lost, Stolen & Delayed Packages

Tracking information is provided when available.

Once an order has been transferred to the shipping carrier, delivery delays may be outside of our control. If tracking indicates that a shipment is delayed or lost, please contact us so we can assist with the appropriate carrier process.

If tracking shows an order as delivered but you cannot locate it, please check with household members, neighbors, and the carrier first. We will assist where reasonably possible, but Rodeo Rebel Mercantile cannot guarantee reimbursement for packages lost or stolen after confirmed delivery.

Local Pickup Orders

Customers selecting local pickup will be notified when their order is ready.

Orders must be picked up, or shipping arrangements must be made, within 30 days of the ready-for-pickup notification.

If an order remains unclaimed after 30 days, please contact us. Custom deposits remain non-refundable, and additional storage, shipping, cancellation, or disposition terms may apply as permitted by law.

Refund Processing

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are issued to the original payment method. Processing times vary depending on the customer's bank, credit card issuer, or payment provider.

Shipping charges are not refundable unless the return resulted from our error or otherwise required by law.

Order Cancellations

Please contact us immediately if you need to cancel an order.

Ready-to-ship orders may only be canceled if they have not yet entered the fulfillment or shipping process.

Custom or personalized orders cannot be canceled for a full refund once materials have been ordered, customization has begun, design work has started, or other costs have been incurred.

Fraudulent Returns & Payment Disputes

Rodeo Rebel Mercantile reserves the right to refuse returns, refunds, or future orders in cases involving suspected fraud, return abuse, altered merchandise, false claims, or other misuse of our policies.

If you experience a problem with an order, we encourage you to contact us so we have an opportunity to resolve the issue.

Nothing in this policy limits any rights or remedies available to a customer under applicable law or the rules of their payment provider.

Contact Us

Questions about an order, return, refund, or damaged shipment may be sent to:

Rodeo Rebel Mercantile
Email: jacey@rodeorebelgraphics.com
Website: rodeorebelmercantile.com

We are a small business and want you to be happy with what you receive. At the same time, many of the pieces we sell simply cannot be restocked or replaced. These policies allow us to handle problems fairly while protecting the handmade, vintage, and one-of-a-kind nature of Rodeo Rebel Mercantile.