Shipping Policy

Last Updated: August 23, 2026

Processing Times

Ready-to-ship merchandise, including vintage and antique items, is generally processed within 2–3 business days.

Custom tack, personalized merchandise, hand-painted commissions, graphic design services, and other made-to-order products have varying completion times. Estimated timelines will be communicated when appropriate and may vary depending on our current workload, material availability, and the complexity of the order.

Processing time is separate from carrier transit time.

Shipping & Tracking

Orders are shipped using established national shipping carriers.

When tracking is available, customers will receive tracking information after a shipping label has been generated.

Please note that the creation of a shipping label does not necessarily mean that the carrier has already accepted or scanned the package.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please contact us immediately if you discover an address error.

Once an order has entered the shipping process, we cannot guarantee that an address can be changed or intercepted.

Additional shipping expenses resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

Carrier Delays

Once a package has been accepted by the shipping carrier, transit times are outside Rodeo Rebel Mercantile's direct control.

Weather, holidays, carrier disruptions, natural disasters, and other circumstances may cause delays.

We will reasonably assist customers with carrier issues when possible.

Damaged Shipments

We carefully package our merchandise, particularly glass, antiques, hand-painted goods, and other fragile pieces.

If merchandise arrives physically damaged, please notify us at jacey@rodeorebelgraphics.com within 48 hours of delivery.

Please provide:

• Your order number

• Photographs of the damaged merchandise

• Photographs of the exterior shipping box

• Photographs of the interior packaging

Do not discard the merchandise, box, or packing materials while a shipping claim is being reviewed.

Depending on the circumstances and availability of the merchandise, an approved resolution may include a refund, replacement, store credit, or assistance with a carrier claim.

Because much of our inventory is vintage or one-of-a-kind, identical replacements may not be available.

Lost Packages

If tracking indicates that a package may have been lost in transit, please contact us. We will assist with the applicable carrier process when reasonably possible.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier.

Rodeo Rebel Mercantile will reasonably assist in investigating delivery problems. However, we cannot guarantee reimbursement for merchandise lost or stolen after confirmed delivery except where required by applicable law.

Local Pickup

Local pickup is available when offered at checkout.

Customers will receive notification when their order is ready.

Local pickup orders should be collected, or shipping arrangements made, within 30 days after notification.

For privacy and security reasons, pickup instructions and the specific pickup location will be provided directly to eligible customers when necessary rather than publicly displayed on our website.

Questions

For shipping assistance, contact:

Rodeo Rebel Mercantile
jacey@rodeorebelgraphics.com
rodeorebelmercantile.com